Step 1: Free Data Recovery Service Evaluation with Written Quote

Once your media is received at any of our state of the art facilities worldwide, it is immediately taken through a free, non-intrusive evaluation to determine the causes of data loss. Our experienced customer service staff will promptly notify you with the results, and provide a written quotation indicating the next steps of your hard drive, RAID array, tape drive, notebook, or other data recovery service before you incur any charges. Your authorization of the quotation is required for us to proceed with the full data recovery service. Evaluation fees may apply to emergency cases and assessments performed during holidays or off-hours. Please contact a CBL customer service representative for further information.

Timeframe: generally completed within 4-6 hours from the time your hard drive is received.

Step 2: Data Recovery Is Performed According To Evaluation Findings and Client Approval

Upon receipt of your approval, the data recovery process will proceed according to the evaluation assessment. All of our data recovery projects are performed in a fully secure laboratory environment. Furthermore, hard drives suffering from physical damage will be performed in an ISO-5 (Class 100) static-free clean room facility to ensure maximum drive efficiency.

Rush and Emergency Services: 24-72 hours
Standard Recovery Services: 3-7 Business Days

Step 3: Data Is Recovered and Placed In Quality Control for Authentication

Once fully recovered, your data is taken through a strict quality control procedure. This process will ensure that our data recovery team has recovered the files that you have identified as most important. The quality control team will also test additional file folders to ensure your recovered data is in useable condition.

Step 4: Recovered Data Is Packaged and Returned With Proper Loading Instructions

Once our quality control team has verified the authenticity of the recovered data, we will then take the necessary steps to properly package and return the data to you. In most cases your data will be returned on DVDs, however we do offer various destination media options such as External USB Hard Drives.

Possible Destination Media Include (but are not limited to): DVDs, Internal Hard Drives, Online Delivery via FTP, External USB or FireWire Hard Drives